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CATEGORIES |
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OUR
PRODUCTS
For our
jewelry we use only fully handmade beads made by local
skilled artisans
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HOW TO BUY?
Take a look at our on-line catalogue, make your selection,
and, if your favorite item is available for the on-line
order, fill the order form and wait for our e-mail
confirmation and instructions. If you have problems to
complete the process or you need more information or if you
want to receive pictures of other pieces we have on stock,
don't hesitate and send us an e-mail explaining which item
you are looking for.
In every time you will have our assistance, before the
purchase, during the order, after the sale.
This document is the purchase agreement. It is presented to
the customer following an order received in our website. It
must be considered accepted at the moment in which the
customer sends the order.
GUARANTEE
We guarantee that our glassworks come only from local Murano
and Venetian craftmen. We can apply a certification card/sticker
for each item. We don't offer imported glass crafts.
ORDER,
PAYMENT AND DELIVERY CONDITIONS
Any order, sent by the customer through the website's
automatic procedure, by e-mail or by post, is not in any
case binding for our company. It has to be considered only
as a purchase intention.
To make an order one should be of age.
Goods from our catalogue are sold at the indicated price
till that price hasn't changed in the site. With our order
confirmation the price of the selected items will be
confirmed too. For big orders or B2B please send us an
e-mail.
The payment will occur in advance.
After having selected the object that you intend to buy, you
should click on "ORDER" button; The automatic payment by
credit card is not active, therefore you should go with the
e-mail option. It will appear a page with the list of the
selected objects (prices are VAT and custom duties excluded
) and a series of boxes to be filled in with personal
informations.
You can choose how to pay among the following 3 ways:
1) Paypal secure server
2) Payment by credit card
3) Bank to bank fund transfer
VERY IMPORTANT: PLEASE WAIT THE ORDER CONFIRMATION BEFORE
SENDING CHEQUES OR FUNDS .
Taxes and duties are different according to the law of the
state where the items have to be shipped.
In our order-confirmation e-mail we specify the amount to be
paid to us, including the shipping-package-insurance
expenses, not the import taxes amount to be paid to the
carrier.
RETURNING POLICIES, ASSISTANCE
If the customer will not consider the received objects
consistent with our descriptions and if he/she intends to
take advantage of our returning policies, he has 7 days
after having received the ordered goods to inform us by
e-mail explaining the reasons why he/she wants to ship the
objects back . Within the same 7 days the ordered goods have
to be sent back to our address at customer's expense by an
insured shipping (the insurance has to be for the total
amount declared on our invoice).
The items have to come back intact; if they arrive damaged
it is possible for us to get immediately back their value
from the insurance company.
The customer can choose to charge us for the return delivery
costs; in that case that amount will be deducted from the
total amount of the refund (to accept this we need an
invoice from the shipping company).
Obviously if the goods arrive damaged and without an
insurance, the customer will not be refunded.
If an object arrives to destination broken the customer has
to communicate it immediately by sending us an e-mail. We
will refund him or substitute the object. The communication
has to be sent as soon as possible (within the next working
day after having received the goods) so we can start the
procedure for the refund.
We need also a picture of the piece near the shipping
package.
If the communication from the customer will be delayed or if
we will not receive the picture within 8 days we will not
give any refund or substitution.
SHIPPING COSTS
We usually ship to Europe and North America by FedEx
All of our shipments are insured.
Shipping costs in our order form refers to shippings to USA,
Canada and Europe with FedEx Priority service or Standard
air mail.
For other countries or some remote localities we have to
calculate the shipping costs and we reserve the right to use
an alternative carrier (obviously after e-mail confirmation
from the customer).
For big orders or B2B, please send us an e-mail for special
conditions.
CURRENCY
In our web site prices are in US$, because this is the most
common currency world wide.
Arte di Venezia sas, based in Italy, U.E., can't charge
credit cards directly in US$; therefore we will charge them
in Euro after having converted the total amount from US$ to
Euro at the official change rate (without any convertion fee
or commission).
Regarding cheques and bank to bank funds transfert we can
accept them in US$ as in Euro.
PRIVACY
We inform the customer that the collected customer personal
data will be used from our company only to carry out the
purchase agreement and, for a temporary use, only from the
shipping company. We will not give any information or
personal data to other organisations or persons.
DELIVERY TIME
In general the items displayed in our website are available
for immediate shipment in at least one piece for each model.
In some occasions they can be out of stock and
therefore they have to be created.
a) If the item is available in stock your order will be
immediately executed.
b) If the object is not in stock and production time is
longer than 8 days, we propose by e-mail an order
confirmation with a minimun and a maximum delivery time. The
customer may decide to accept or not accept the proposed
delivery time.
d) If we consider that there is a reasonable doubt of
unresolvable problems concerning a complete fulfilment of
the customer order or of our agreement, we reserve the right
to refuse any customer order. Any order, sent by the
customer through the website's automatic procedure, by
e-mail or by post, is not in any case binding for our
company.
This procedure is absolutely necessary and it should be
considered a guarantee that each piece is unique and really
handmade.
SIZE,
SHAPES AND COLOURS OF THE OBJECTS
The size, the shape and the colour of each piece which is
indicated in the description, should be intended as an "general"
indication, always remaining within the limits of the
recognizability of the object because there isn't any kind
of serial production. Every piece of our selection is unique.
The indicated size is "generally speaking" respected from
the master glassmaker, but we exclude a guarantee concerning
this.
Very small imperfections are normal and they testify their
craftmanship.
Every concluded agreement is ruled by the Italian law.
We don't take any responsibility for mistakes contained in
the site.
We are not responsible for an improper use from other people
of the information and the contents of the website.
WWW.JEWELRYMURANO.COM
WWW.ARTEOFVENICE.COM
ARTE DI VENEZIA
San Marco 619-619/A
30124 VENEZIA, ITALY
VAT registration number 03093230278 |
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